Triggered by: New Google or Yelp review posted

Review Responder

Respond to every Google and Yelp review in your brand voice. The agent adjusts tone by rating and posts responses automatically in your brand voice.

Try This Agent

Agent Flow

How this agent works

Detect new review

The agent monitors your Google Business and Yelp profiles for new reviews — checking every 15 minutes.

Analyze sentiment

Each review is analyzed for sentiment (positive, negative, neutral) and key themes mentioned by the reviewer.

Draft response in your voice

A professional response is drafted using your brand voice guide — warm for praise, empathetic for complaints.

Adjust tone by rating

5-star reviews get enthusiastic thanks. 1-2 stars get a thoughtful, solution-oriented response with an offer to resolve.

Post response automatically

Responses are posted immediately so customers see fast engagement. Enable optional review mode for sensitive cases.

Log and learn

Every response is logged in your activity feed. The agent learns your preferences over time — keeping your average response time under 1 hour.

Under the hood

Trigger, Logic, Output

Trigger

What starts the agent

Polls Google Business Profile and Yelp APIs every 15 minutes for new reviews. Also supports manual triggers if you want to re-respond to older reviews.

Logic

How it decides

Sentiment analysis classifies the review, then tone rules activate: 5-star → enthusiastic gratitude, 3-4 → appreciative with improvement note, 1-2 → empathetic with resolution offer. Uses your brand voice training data.

Output

What you get

A professional review response posted automatically, matched to sentiment and rating. Includes specific references to the reviewer's comments. Enable review mode if you want to approve responses before posting.

Configuration

Plain English, not code

This is what your agent configuration actually looks like.

review-responder-agent.txt

When a new review is posted:
  1. Detect review on Google or Yelp
  2. Analyze: sentiment, rating, key themes
  3. If 5 stars → enthusiastic thank you,
     mention what they loved
  4. If 3-4 stars → grateful, acknowledge
     feedback, invite them back
  5. If 1-2 stars → empathetic, apologize,
     offer to make it right via DM
  6. Match my brand voice: warm, professional
  7. Post automatically (optional: hold for review)